Trends in Digital Accessibility for 2025 – what you need to know

2024 was a big year for accessibility, with more and more companies committing to get accessibility right, WCAG 2.2 slightly moving the goalposts, and different AIs proving useful tools for accessibility or total red-herrings.

In this essential webinar, our CEO Jonathan Hassell looks back at what we learned about what’s working best to help organisations deliver in accessibility in 2024, and how we believe new technologies, devices, laws and regulations will impact organisations in the next 12 months.

Here’s our top 10 Accessibility Trends for 2025 that matter:

1. Accessibility Legislation is getting tougher (the EAA now has teeth, and WCAG 2.2 is becoming more required)
2. The European Accessibility Act (EAA) is pushing us Beyond one-time WCAG compliance by requiring us to embed accessibility in our maintenance processes and share how we’re doing that
3. The EAA, is also pushing us to provide better Documentation of our services’ accessibility and support for questions from people with disabilities in Contact Centres
4. It is also pushing organisations beyond making software accessible, to also include making hardware accessible (in kiosks, ticket machines and payment terminals)
5. Vulnerability regulations are pushing us beyond ensuring websites and apps are accessible, to ensuring all our communications are accessible
6. Accessibility is being pushed now by economics more than DEI – embedding accessibility in Procurement of digital tools is key to the workplace of 2025
7. AI only gets us 90% of the way – we need to learn to work withAI to use it best for accessibility
8. AI is now being sold as Assistive Technology – why it’s important for individuals needing ATs to tell us which AI is best for them, rather than technology suppliers
9. AI Agents and GenUI are taking us to a possible future of personalised interfaces and ATs for all – and a complete reinvention of accessibility – how do you get ready for this?
10. In 2025, your accessibility strategy needs to prove Return on Investment. But where can you find recent public ROI stories

In the webinar recording, you’ll get detail on all of these, how they’re helping organisations win from accessibility, and how we can help your organisation respond to each trend best. It could be the most important thing you watch about accessibility all year.

For your convenience, once you’ve logged into HiHub, alongside the captioned video and transcript you can download an RTF document containing all the links in the webinar so you can dive deeper into some of the articles we believe are most important this year.