Accessible Kiosks & Self Service Terminals
Whether you call them kiosks, self-service terminals, ticket machines, check-in kiosks, bag drops, self-checkouts or ordering screens, they’re now a familiar part of everyday life.
From buying train tickets and checking in at airports, to ordering food, paying for parking, or using supermarket self-checkouts – kiosks have become the default way many retail services are purchased.
At the moment, most are trailing website and mobile app accessibility by a long way. But under the European Accessibility Act (as well as the ADA and ACAA in the States), the focus is on kiosk to catch-up in accessibility over the next few years, so people with disabilities and those who are older aren’t excluded from purchasing the way everyone else does.
For organisations across transport, retail, hospitality, banking, and public services, this raises some very practical questions which we discussed:
- What does the EAA require for kiosks and ‘self-service terminals’?
- What does “accessible” actually mean for a kiosk?
- How does it differ from the use of accessibility guidelines for touch-based interfaces on mobile devices?
- Where organisations are today – the common gaps we’re seeing, and the challenges to meet deadlines
- And how do you make practical progress when the technology, environments and user needs are so varied?
If kiosks are part of your customer or user journey, this is a webinar you need to watch.
