Is your kiosk, self-checkout or pay-point accessible? Kiosk Accessibility Testing

We interact with kiosks and self-service terminals so often that we barely notice them anymore. From self-checkouts and ticket machines to airport check-in screens, baggage drops, parking meters and food ordering kiosks, they’ve become part of everyday life. But while organisations have invested heavily in making their websites and apps accessible, kiosks have often been overlooked.

The result is that many disabled and older customers face unnecessary barriers when trying to complete simple, everyday tasks independently via kiosks. As self-service technology continues to grow, making them accessible is becoming an essential part of delivering an inclusive customer experience.

And with legislation such as the European Accessibility Act (EAA) requiring self-service terminal accessibility, it is no longer something which can be delayed.

Talk with us re testing of your kiosk

Find out more in our Jul-26 webinar

Why you need to consider kiosk accessibility now

Self-service technology is becoming a bigger part of everyday life, from self-checkouts and ticket machines to hotel check-ins and parcel lockers.

As digital experiences move into physical spaces, people with disabilities expect the same good level of accessibility they receive from websites and mobile apps.

The European Accessibility Act has brought many kiosks, ATMs and self-service terminals into scope, making accessibility a legal as well as customer experience consideration.

Accessibility isn’t just about the on-screen interface. Organisations need to consider hardware, physical reach, screen visibility, audio output and the accessibility of the wider environment the kiosk is situated in.

Good kiosk accessibility means thinking about the entire customer journey, from approaching and locating the kiosk through to completing a task successfully.

As self-service becomes the default way many organisations deliver services, kiosk accessibility is no longer something that can be left for later.

How we can help

Expert Reviews

  • Expert review of kiosk accessibility - either in testing labs, or even better, in the environment it is used.
  • Assesses your entire kiosk experience - hardware, software and the surrounding environment - not just the screen.
  • Benchmarks against recognised standards including WCAG, EN 301 549, ADA and BS 8300 to understand where you stand today
  • Identifies barriers that prevent customers completing tasks independently, improving accessibility, ability to purchase, and customer satisfaction
  • You’ll receive clear, prioritised recommendations so you can focus investment in improvements which will have the greatest impact

User Testing with People with Disabilities

  • See how real customers use your kiosks in practice, and the adjustments they currently have to make.
  • Uncover issues that reviews against standards often miss, considering how the intersection between digital and physical works in practice.
  • Gain direct feedback from people with disabilities about what helps and hinders their experience, and their suggestions on what changes would help.
  • Build confidence that your kiosks work for a wider audience, including disabled users, older customers and people with temporary impairments.
  • Receive actionable insights and recommendations that help you create a more inclusive, effective and customer-friendly service.
Computing Digital Technology Leaders Awards 2026 Outstanding Digital Inclusion Project Winner - Hassell Inclusion Free Digital Accessibility Webinars

Digital Accessibility Experts Live Find out more
in our free July webinar

Our July 23rd webinar, at 4pm UK-time, is all about Kiosk Accessibility. We’ll look at:

  • What does the EAA require for kiosks and ‘self-service terminals’?
  • What does “accessible” actually mean for a kiosk?
  • How does this differ from the use of accessibility guidelines for touch-based interfaces on mobile devices?
  • Where organisations are today – the common gaps we’re seeing, and the challenges to meet deadlines
  • And how do you make practical progress when the technology, environments and user needs are so varied?

      • Come and join us – our free monthly webinars are award-winning, and now in their 6th year.

      Register your place

What it’s like working with Hassell Inclusion

We’re known for making accessibility practical: working with your team, showing issues live, and agreeing fixes with you that you can ship quickly. Clients value the speed, clarity, and empowerment of our Audit formats — they turn accessibility from a long report into an agile, collaborative working session that improves your key user journeys.

Hassell Inclusion