Galaxkey: The right sort of audit can take your accessibility from good to great

The brief

Galaxkey provide solutions for individuals and businesses to keep their data safe. Their website already had a good level accessibility, but they wanted to push themselves further.

A regular WCAG audit might tick boxes, but they wanted insights to give them a greater understanding of different disabled user’s needs so they could make their platform serve them better. So we were delighted when they asked us to do a Live Audit on the site.

Our Approach

While a Standard WCAG Audit tests samples of every type of page, a Live Audit tests key user journeys, which are what really matter to users. We sat down with the website team and selected 2 key user journeys – email sign up and navigating the shared area – to audit. Any issues identified could then be implemented across the site.

The beauty of a Live Audit is that it can be tailored to your needs. In this case, the audit was split into 2 x 4-hour sessions.

The advantage of working with Hassell Inclusion was their executives understand the software development process. This made the entire experience seamless for our team to understand and then implement. The last thing any software product company needs is to redesign everything. But the solutions provided by Hassell were easy to implement and super practical.

In the first session, developers experienced how the site worked from the perspective of people who are neurodiverse, dyslexic, colour blind, or are using older operating systems. The first-hand experience of what the issues were, and putting those issues directly in the team’s bug-tracking system, allowed the developers to implement the initial recommendations quickly, between the first and second sessions, so they could be retested during the second session.

The outcomes

Platform improvement: The audit undoubtedly improved the accessibility of the platform, via a list of prioritised recommendations and an Accessibility Statement to explain to users that fixes were being made, whilst they were being actioned.

Improvement of staff understanding of people with disabilities and how that impacts accessibility needs: Structuring the Live Audit around the needs and preferences of different types of people, rather than different technical issues, enabled the developers to understand the human reasons behind the WCAG Guidelines. This understanding could then be applied not just to the user journeys being tested, but across the platform and in future product development.

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Contact Us About Our Services

  • Accessibility Audits

    Key: Enable Process

    We provide three options: our new Snapshot Audit, our unique Live Accessibility Audit, and a prioritised WCAG Compliance Audit. Our Live Audit is an interactive review with your team which finds accessibility issues in your key customer journeys, allows you to document them in your bug-tracking system and even be fixed in the room. It’s quicker and more empowering for your product teams. And we can also train your QA staff to do full audits themselves.

  • Product Team Training

    Key: Enable Process

    A set of courses to empower and equip key members of the product team - for product managers, business analysts, designers, developers, content authors, QA testers, auditors, user testers and more. Choose which are most important to you, to ensure you deliver accessibility every time.

  • Expert Accessibility Support

    Key: Enable Process

    To build on your training, and help you with applying it on your projects we provide embedded expert support, via: on-call email response over the course of a project, or scheduled remote or on-site surgeries for your team to drop in and talk through issues with our specialists.