Understand your organisation's digital accessibility maturity ISO 30071-1 Digital Accessibility
Maturity Scorecard

Struggling to define or deliver your Organisation’s Accessibility Program?

If you don’t know where you are, how can you plan for where you’re going?

Our ISO 30071-1 Digital Accessibility Maturity Scorecard shows you where your organisation is today, what’s holding back your accessibility progress, and helps you decide what to prioritise next in your Program.

It helps you:

  • See your organisation’s accessibility strengths and areas for improvement
  • Get tailored recommendations for your Program based on your results
  • Prioritise the changes that will make the biggest difference
  • Build an Action Plan to support your Accessibility Program goals
  • Monitor progress over time, across your organisation

How does it differ from an accessibility audit?

  • An accessibility audit assesses your site or app’s accessibility for compliance with the technical WCAG Guidelines
  • This Scorecard assesses your organisation’s accessibility maturity for compliance with the Accessibility Maturity Model in the ISO 30071-1 Standard

The Scorecard takes just 10-15 minutes to complete. And all we need to do is set up your organisation and send you the link to do the scorecard yourself. So contact us and we can get you going in no time…

Contact us to do the Scorecard

Built on ISO best practice & 6 Years of feedback from 700 organisations

Our award-winning Maturity Scorecard is based on ISO 30071-1, the international code of practice for creating accessible digital products and services, the development of which was led by Hassell Inclusion.

It provides a practical digital accessibility maturity model for assessing how well accessibility is embedded across your organisation, and identifying where improvements are needed.

Over 700 organisations from across 40+ countries used the first version of the Scorecard, which we launched in 2020.

In 2026 we’ve revised and refreshed the Scorecard, drawing from those 700 organisations’ feedback on completing the questionnaire and using the scores and recommendations. We’ve also added functionality so you can easily create a plan for your Accessibility Program from the Scorecard’s recommendations for your organisation.

Whether you’re just getting started or looking to strengthen an established Accessibility Program, the Scorecard provides a structured way to understand where you are and what to do next.

How the Accessibility Maturity Scorecard works

The Scorecard is a self-assessment questionnaire, hosted on Hassell Inclusion’s Accessibility Maturity Platform, HiMap.

Contact us, and we will set you up on HiMap, giving you direct access to the questionnaire, which you can complete in less than an hour.

Once you’ve completed the questionnaire, you will get instant results and tailored recommendations in HiMap, which you can make into a plan for your Accessibility Program in our Action Plan tool. You can then continue to use it within the HiMap platform, or import the plan into your preferred project management tool.

You can complete your first Scorecard, and make use of our Action Plan tool, at no cost, and without committing to a HiMap subscription.

As your accessibility program develops, HiMap can help you reassess your maturity, track progress and gain deeper insight over time.

Ready to get started? Contact us!

What does the Accessibility Maturity Scorecard Measure?

The Scorecard assesses your organisation’s accessibility maturity across nine key dimensions, helping you understand where accessibility is already embedded and where further work is needed.

Together, these measures give you a rounded view of your organisation’s digital accessibility maturity and help you identify where to focus next.

Discover the 9 dimensions of accessibility maturity

Watch Jonathan Hassell explain the nine dimensions we use to assess digital accessibility maturity and why each one matters.

Hi I’m Jonathan Hassell. I’d like to introduce you to our Digital Accessibility Maturity Scorecard.

The scorecard will give you an overall score of how well your organisation is performing when it comes to digital accessibility. It also gives a score for each of the 9 components which make up accessibilty maturity. So you’ve got:

1. Motivation. This is how well people in your organisation know what benefits you want to get from accessibility. How will it help you meet your goals? What matters to your organisation?

2. Responsibility. Who in your organisation is responsible for making accessibility actually happen?

3. Capability. How well trained are your teams? Are they good at implementing accessibility in your websites and apps?

4. Support. Have you got specialist expertise available to support you in making accessibility happen when it’s beyond your current level of skill?

5. Policies and practice. Do your brand, technology and procurement policies embed accessibility as a requirement?

6. Governance. Do you assess and mitigate accessibility risk in digital products that you develop or procure, before and after launching them?

7. Product Development. Is delivering accessibility embedded efficiently in your software development lifecycle process?

8. Measurement of ROI. How are you measuring the return on your investment in digital accessibility?

And finally, number 9, Innovation. How are you using accessibility to create opportunities for product innovation?

It may seem like a lot, but it really doesn’t take long to fill in the Scorecard. And I promise you it’s worth it!

The Report that you’ll get gives you a score for each of the components, and advice on what you can do to improve your scores.

I hope the Scorecard helps you understand how you’re doing when it comes to delivering accessibility in a consistent and repeatable way. And I look forward to talking with you about how we can help you increase your scores. Thank you.

What people are saying about the scorecard...

  • Definitely worth the time and effort: It's a small investment of time and it's great to get such instant feedback to guide thinking. The recommendations were clear and helpful, and the report is a good way of sharing this within the organisation. It definitely feels that the process is worth the time and effort.
    David Padmore, Director of Acccessibility, ITV
  • A breath of fresh air to see a 'bigger picture' approach to accessibility: Congratulations on your work with the scorecard. It truly is an incredibly useful tool. It has been a breath of fresh air to see a 'bigger picture' approach to accessibility. We've spent many an afternoon here getting bogged down in the finer details of accessibility and I've always felt as if it's a bit of losing battle without an organisation wide approach to the work.
    Dafydd Owain, Content and Brand Manager, Snowdonia National Park Authority
  • Triggered a thought process on how we ‘do’ accessibility: The questions are definitely relatable and they triggered a thought process around how we ‘do’ accessibility. It would have been great to have this before we started working on accessibility to show to some of our senior leaders, so I definitely recommend it
    Senior UX & Optimisation Specialist, Multinational photographic company